IT solutions

When Nordicon enhances its leading IT solutions, we always have two aims: an added value for our customers and internal efficiency and quality. In our aim to always provide the best IT solutions, we listen to our customers’ needs and wants. We learn from that and strive to improve our systems constantly. We analyze our internal procedures and engage our staff in these efforts to come up with ideas and suggestions for how we can save time in our operational process.

The saved time is invested in improving our quality and customer service. Today, all Nordicon offices operate with state-of-the-art online systems and EDI solutions with customers, agents, suppliers and international online platforms. Our online customer portal “My Nordicon” is filled with IT tools to make your daily work easier. IT innovation is one of the company’s core values and a priority area for the Nordicon group.

Direct services

From the very start of Nordicon, we have focused on Direct Services to and from our Nordic ports. There is no doubt that a direct consolidation container is superior to a transshipment service via a hub in so many ways. The advantages for our customers are shorter transit-times, reduced handling of cargo and consequently reduced damage and, perhaps most importantly, reduced costs.

In order to develop more direct services, the key is greater volumes that allow us to avoid the hubs on a larger scale. We should also mention the reduced carbon footprint when cargo is transported by sea all the way without trucks and re-handling in the hubs. Today, Nordicon offers more than 80 direct services every week to and from the Nordic region and more than 90% of all cargo is loaded direct between main ports.

Best in service

One of Nordicon’s group priority areas is to be Best in Service (BIS). We aim to constantly improve our customer service, which includes everything from transport quality to operational service. Our staff is a core value and we believe that thriving employees are the foundation for our BIS commitment.

IT solutions and innovation are another priority area for Nordicon, as explained under IT solutions. We listen to our customers’ needs and requirements as the best source of information for achieving our BIS target. In the future, we will also be measuring customer satisfaction to gain valued feedback on our BIS improvement efforts.

Tailored solutions

In today’s changing market where most customers have differing needs and requirements for handling of their LCL cargo, Nordicon strives to be more flexible than ever by offering individualized solutions.
Our standard services cater to the typical customer requirements, but at times customers demand special solutions in IT, customer service or related services such as warehousing, trucking or rail. The most common requirement is consolidation logistics, where we help the customer to optimize the handling of LCL shipments. Our FCS (Forwarder Consolidation System) is an example of how Nordicon tailors a system to specific needs (for details, see Ocean Freight and FCS).

Network

As a proud member of GCA (Global Consolidator Alliance), Nordicon operates in association with more than 200 agents worldwide. This network consists of professional shipping companies operating in neutral consolidation. With these experienced partners, Nordicon guarantees safe and professional handling of your cargo all over the world. Please consult our agent directory on the My Nordicon online portal for details.

Shipment tracking
Shipment tracking
Go!
LOADING...